Performance
Operational Performance
Throughput, SLA compliance, cycle times & department KPIs.
On-time Delivery
92%
+4% WoW
Order Cycle Time
2.4 days
-0.3d
SLA Breaches
2 open
Needs action
Customer Satisfaction
4.6/5
+0.2
Key Performance Indicators
Actual vs target — current period
92%
On-time Delivery
Target: 95%
97%
Inventory Accuracy
Target: 99%
88%
Order Fill Rate
Target: 90%
99%
Invoice Accuracy
Target: 100%
81%
Staff Utilisation
Target: 85%
94%
Fleet Uptime
Target: 95%
On-Time Delivery Trend
Weekly actual vs 95% target
Order Fulfillment Funnel
Orders by processing stage
Placed186 (100%)
Confirmed179 (96%)
Picked174 (94%)
Shipped168 (90%)
Delivered163 (88%)
Fulfilment rate: 88%
Overall Performance Radar
Cross-department score vs 100% benchmark
Department Performance Score
Composite score based on KPIs — current period
≥90% Excellent80–89% Good<80% Needs work
SLA Compliance
Service level agreement tracking — last 30 days
| Metric | Target | Actual | Status |
|---|---|---|---|
| Invoice dispatch | 24h | 18h | Met |
| PO confirmation | 4h | 3.2h | Met |
| Delivery scheduling | 2h | 2.8h | Breach |
| Customer onboarding | 48h | 52h | Breach |
| Payment processing | 24h | 21h | Met |
| Complaint resolution | 72h | 68h | Met |
Avg Order Cycle
2.4 days
From PO to delivery
↓ 0.3d this week
Quote-to-Close
4.1 days
Sales cycle avg
↑ 0.2d MoM
Invoice-to-Cash
18.6 days
Collections cycle
↓ 2.1d improvement